TERMS & CONDITIONS

Saha Yoga & Wellness – Terms & Conditions

Welcome to Saha Yoga & Wellness. These Terms & Conditions outline important policies that help create a respectful, safe, and clear environment for all students and staff. By booking a class, session, or event with us, you agree to the following:

1. Booking & Payment Policy

  • All bookings must be made in advance via our online booking platform. Saha has a 30 minute cut off window for booking in for a class. Flexibility can sometimes happen here if you contact me via text message Kate 0434 586 182.

  • Payment is required at the time of booking to secure your place in class via our booking site, or bank transfer can also be arranged, but must be organised respectfully with Kate.

2. Cancellation & Refund Policy

We understand that life happens. To honour both your time and ours, we’ve created the following cancellation guidelines:

Group Weekly & Fortnightly Classes

  • Once you have purchased a class pass, a 3 class pass or 6 class pass for our weekly classes, the expiry can be extended if you’re unable to attend classes in the allocated time. However refund will not be given for change of mind. Credit can be used though, and in some cases I can put your existing credit together towards workshops and events, so there are always options to use your credits.

  • Cancellations made via text message even up to 1 hour or more before class will receive a class credit. However Please try your best to communicate your non-attendance with as much notice as possible. No-shows are not eligible for a credit, you will lose that class credit. 

    Workshops, Events & Day Retreats

  • For day retreats, events and workshops, cancellations made 7 days or more in advance are eligible for a refund (minus a small admin fee if applicable).

  • Cancellations made within 7 days of the event are non-refundable for change of mind, unless we are able to fill your place. In this case, a credit or refund may be offered at our discretion.

  • All refund/credit requests must be made in writing to kate.achachlouei@gmail.com

  • Please Note: Our Weekend/Away Retreats have their own refund and cancellation policies in place, which will be supplied to you when enquiring or upon booking. 

3. Arrival & Studio Etiquette

  • Please arrive at least 5–10 minutes early to settle into the space.

  • The door may be locked at class start time/a few minutes after to honour the group container — late entry cannot be guaranteed.

  • Please turn your phone to silent and remove shoes before entering the studio space.

  • Respect the energy of the room and the people in it — this is a shared sanctuary.

4. Health & Safety

  • You agree to take responsibility for your own body and wellbeing during class.

  • Please inform your teacher of any injuries, pregnancies, or health concerns before practice. This is also all documented in the waiver of liability - when registering as a new member.

  • We encourage you to listen to your body and honour your personal limits — you are your own best guide.

  • If you are feeling unwell or experiencing contagious symptoms, we kindly ask that you stay home and rest.

5. Privacy

  • Your personal information is kept confidential and will never be shared without your consent.

  • Email addresses may be used to send booking confirmations and occasional studio updates.

  • While we rarely take photographs during classes or events, if any photos are taken, we will always aim to keep faces hidden or unidentifiable unless clear consent is given.

6. Studio Right to Refuse Service

  • We reserve the right to deny participation or request someone leave if behaviour is disruptive, disrespectful, or unsafe.

📌 By booking a class or service at Saha Yoga & Wellness, you are agreeing to these Terms & Conditions.

I appreciate you taking the time to read, ultimately we want this to be a pleasant and rewarding experience together, so I offer my warmest welcome to you, and I will see you on the mat soon, Kate